looking for a service deliver manager with ITIL that will play a critical role in managing and overseeing overseeing the delivery of services within DIGICITY. 1. Service Delivery Management - Oversee Service Delivery: Delivery: Ensure that services are delivered to clients according to agreed-upon standards, timelines, and and quality. - Service Level Agreements (SLAs): Monitor and manage SLAs to ensure compliance and address address any issues promptly. 2. Client Relationship Management - Client Communication: Serve as the primary
IT Service Delivery Manager, Other, Cape Town, Company Name: Surgo HR & Training. Surgo (PTY) Ltd including insurance, healthcare, banking and financial services, media, retail, and others. They aim to bridge Intelligence. Our client is recruiting for an IT Service Delivery Manager to join their team based in Cape Town client facing role that ensures a seamless IT Service Management, helping business growth and creating value relationship management with business client IT teams. Responsibilities: Client Portfolio Management End of
CSO team in Africa to enhance a quality delivery of services by implementing CI (TPM) through data driven decision making and lessons learned processes. Lead services quality continuous improvement of CSO delivered on evaluation and implementation of delivered services (e.g. 6 steps, first time right, PSM approach installation up to performance validation, Parts and WCM delivery, etc.) to maximize Quality, Productivity and customer at key customers under service agreements, contributing to the overall services results and customer experience
client facing role that ensures a seamless IT Service Management, helping business growth and creating value through IT intervention. We also do relationship management with business client IT teams. QUALIFICATIONS Requirements: • Minimum 8 - 12 years in managing IT service delivery of large client relationship (800Seats) client facing role that ensures a seamless IT Service Management, helping business growth and creating value through IT intervention. We also do relationship management with business client IT teams. QUALIFICATIONS
dynamic Internet Service & Network Specialist seeks a highly driven Service Delivery Manager to play a critical critical role in the co-ordination and delivery of operational support to the customer and is seen as as an extension of the client's IT Operations team. You will be expected to consistently strive to improve improve and strengthen the customer's perception of service quality, through dedicated support expertise, and Degree/Diploma, a Project Management Certification with 5 years solid IT Service Delivery Management work experience
CSO team in Africa to enhance a quality delivery of services by implementing CI (TPM) through data driven decision making and lessons learned processes. Lead services quality continuous improvement of CSO delivered on evaluation and implementation of delivered services (e.g. 6 steps, first time right, PSM approach installation up to performance validation, Parts and WCM delivery, etc.) to maximize Quality, Productivity and customer at key customers under service agreements, contributing to the overall services results and customer experience
purpose of the role is to work with Team Leaders and Managers across the company to ensure that Change Control supporting the larger team with the heat system management and Dynamics365 tools. Change Control • Grade
Tasks and Service Management Tasks · Provide administrative support to the Relationship Managers within practice · Assist with Service Management and the establishment of ITIL Service Management processes alongside alongside Relationship Managers · Resolution and/or follow-up of open tasks, incidents, service requests, problems templates required to further the BRM Practice operations · Ensure materials are ready for meetings/pr implements a suitable solution for the effective management of BRM internal-client relationships and engagements
Automation industry is currently looking for a Service Operations Manager (Document Solutions) to be based in Midrand Gauteng. The CSSD Service Operations Manager is accountable for the management and delivery of the Hardware Hardware Service portfolio to all customers and Channel Partners. The responsibilities include the overall performance management of critical service areas in the CSSD department which are: Field Service, Hardware training. Management of Hardware Service Products and Solutions. Management of hardware service portfolio
IT and Systems Project/Service Delivery Manager Hybrid JHB
Location: Johannesburg - Hybrid
Manager who will ensure existing IT Projects related to
and within their specified budgets. The Project Manager will work closely with the resident business analyst
Firstly, the candidate will be responsible for managing projects/assignments that arise in the ordinary
to be done). The second part of the role is to manage new projects related to the future IT Landscape