Incident & Problem Management: · Establish and maintain incident and problem management processes to In-depth knowledge of incident, problem, change, and release management processes and tools. · Strong technical
Incident & Problem Management: · Establish and maintain incident and problem management processes to In-depth knowledge of incident, problem, change, and release management processes and tools. · Strong technical
management; Establish and maintain incident and problem management processes to minimise service disruptions In-depth knowledge of incident, problem, change, and release management processes and tools; Strong technical
SLA
Oversee 100% of the requests, incidents and problems. Manage and coordinate urgent and complicated support
requirements and manage risks. Lead incident and problem management related to End User Workspace problems, ensuring
/>Troubleshooting and resolving technical problems
Managing telephony equipment, servers, and VoIP
nt problem-solving and analytical skills
solution delivery, and platform incident and problem management. This leadership position involves both technical
Employment Equity candidates. DUTIES: Incident and Problem Management: Troubleshoot/Investigate and fix issues