tickets using PSA. Provide remote support to clients utilising remote support tools. Handle VoIP-related similar PSA software. Strong understanding of remote support tools and techniques. Experience with VoIP
via the Service Desk, remotely and telephonically. IT Desktop and Technical Support Investigating desktop service delivery Helpdesk Support Providing remote support to all Absa users utilising the given remote event/circumstances as described above A minimum of 3 year of Remote support experience IT Relevant Diploma, Degree or Certificates
Experience with remote monitoring tools and remote support tools.
Knowledge of VOIP systems is advantageous
experience with service desk ticketing systems and remote support tools.
Must have CompTIA A+ and CompTIA
Experience with remote monitoring tools and remote support tools. Knowledge of VOIP systems is advantageous
experience with service desk ticketing systems and remote support tools. Must have CompTIA A and CompTIA N certificates
experience with service desk ticketing systems and remote support tools. Must have CompTIA A and CompTIA N certificates
Daily reports of Wifi Links across all sites Remote support IT Technicians on network outages on all sites
Responding to calls logged by users Providing remote/telephonic support Review, understand and enforce all policies
Engineer to provide desk-side or remote end-user support and service request support. Support will