We are looking for a Service Desk Manager to support Application Support teams across high-energy achiever, leader, and planner. The Service Desk Manager will be a single point for escalation and the Service Desk.
What you’ll do:
The service desk manager is responsible for managing daily operations of the service desk, managing the improving. To meet these many demands, a good service desk manager must have: The ability to build a cohesive
Customer service orientation - Able to handle a demanding customer environment. • Good problem-solving and decision-making skills. • Ability to handle pressure. • Customer service orientation - Able to handle a demanding customer environment. • Can communicate within the team and contribute
ROLE: Steer and govern Group IT Service Desk initiatives and projects Manage service delivery provider/s JIRA & Confluence Service Desk Methodology Provider / Contract Management – SLAs and KPIs Technical
accordingly
Monitor and manage service desk queues, ensuring that all tickets are managed within the established
changes are recorded by users through the service desk. Manage incidents, problems, and changes through
maintained. Monitor and manage service desk queues, ensuring that all tickets are managed within the established
maintained. Monitor and manage service desk queues, ensuring that all tickets are managed within the established
System. Monitoring and delivering Service Desk outputs. Incident Management Assisting with Incident and Problem