Delivery
Benefits Management Configuration Management Service Level Management Service Catalogue Management Communications
Ensure adherence in line with agreed Service Level management with the various support stakeholders
resolved Ensure adherence in line with agreed service level management with the various support stakeholders
Problem, Service request management, Service level management, and Knowledge management. - Ability to
inventory levels to meet agreed service levels.
the role include maintaining service levels, recruitment, staff management and training. Additionally,
issues are resolved and service levels are maintained.
Monitor and manage service desk queues, ensuring
deliver exceptional customer service.