reporting, trend analysis, root cause analysis, and SLA metrics and management. Identify areas for improvement number of SLA credits being paid to customers, by managing aging tickets all less than SLA Maintain Billing customers at all levels is a requirement Contract and SLA management Understanding of the telecoms industry
methodologies to client queries. Define SLA's Ensure adherence to agreed SLA's. Ensure Clients are at all times
rectification complies with the relevant legislation, SLA & job plans. · Ensure quality of work & timeous rectification complies with the relevant legislation, SLA & job plans. · Identify potential problems or
methodologies to client queries. Define SLA's Ensure adherence to agreed SLA's. Ensure Clients are at all times
reports/calls are completed as and when required within the SLA time requested
Electronic data interchange (EDI):
Meeting customer's service expectations as per the SLA Ensure data integrity and accurate management of
Meeting customer's service expectations as per the SLA Ensure data integrity and accurate management of
Meeting customer's service expectations as per the SLA Ensure data integrity and accurate management of
incident reports etc. Adhering to our internal Support SLA. Stay up to date with new solutions and products
rectification complies with the relevant legislation, SLA and job plans. Identify potential problems or hazards