Duties and responsibilities
- Logging and tracking of incidents and requests.
- Perform initial investigation, assign ticket priorities and follow each ticket through to
resolution and ticket closure.
- Analyse incidents to determine problems and driving the
Do you put customers at the heart of every decision you make? Browns The Diamond Store is looking for a professional and passionate service-orientated representative who will foster positive relationships with internal and external clients. Duties & Responsibilities Build the bond between our br
Do you put customers at the heart of every decision you make? Browns The Diamond Store is looking for a professional and passionate service-orientated representative who will foster positive relationships with internal and external clients. Duties & Responsibilities Build the bond between our br
Reporting. Building new and support, modify existing. Application Helpdesk monitoring and support. SQL
Reporting. Building new and support, modify existing. Application Helpdesk monitoring and support. SQL
issues and incidents Log and track all support requests in the helpdesk system Escalate complex issues to
issues and incidents Log and track all support requests in the helpdesk system Escalate complex issues to
knowledge base. Proven experience in a technical support or helpdesk role. Proficiency with HaloPSA or similar
upgrades.
Reference: HC003132-Moipo-1 Job Tittle - ISP Helpdesk Support Agent Employment - Full Time (Shift based) Job Purpose As an ISP Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be