Schedule field service staff for breakdowns and repairs. Quoting, orders and invoices for customers Ensure required paperwork is submitted by the technicians. Maximise service satisfaction and obtain new sales. Advanced understanding
an Automotive Service Advisor. • Greet customers and offer excellent customer service • Handle and resolve resolve customer complaints • Maintain customer records and enter data into computer • Calling customers about service changes or car pick up times • Explaining Repairs to customers • Writing service orders experience • Must have working experience as a Service Advisor • Must have working experience as a Warranty
management services to clients, working closely with product competency centres and field service team, handle internal and external communication. On receipt of customer purchase order, process order confirmation of the customer Place purchase order with product competency centre Confirm purchase order delivery date confirmed delivery date Email purchase order confirmation with confirmed delivery date to customer Attach to SAP (customer email and purchase order confirmation) Update confirmed purchase order delivery date in
management Manage sourcing of engineering products and services Review requisitions (accuracy, correct parts, subsequent delivery Create initiatives aimed at reducing total cost of ownership of products and services Manage alternative products, services and suppliers Ensure continuous supply of Products and services with the right stock Purchasing of company vehicles Managing the service and repairs of company vehicles Reporting on jobs quality lead-times, technical capability, improvements, responsiveness, accurate delivery and best overall
business relationships with current customers and prospective customers in the assigned territory/market generate new business for the organizations products/services. Make telephone calls and in person visits and and presentations to existing and prospective customers. Research of market segments & territories territories, in a view to identify prospective customers and their potential. Develop clear and effective written for current and prospective customers. Expedite the resolution of customer problems and complaints. Coordinate
business relationships with current customers and prospective customers in the assigned territory/market generate new business for the organizations products/services.
point-of-contact for heavy mining equipment key customer accounts and coordinates/ facilitates stakeholders development of a customer strategy, forecasting & budgeting, tender management, delivery of equipment equipment, resulting in customer satisfaction and generation of new business/sales. SUMMARY DESCRIPTION OF ROLE: Stays abreast of customer relationship building opportunities Stays abreast of customer issues & business organizational branding & marketing strategies Monitors customer fleet aging and replacement requirements Interrogates
point-of-contact for heavy mining equipment key customer accounts and coordinates/ facilitates stakeholders development of a customer strategy, forecasting & budgeting, tender management, delivery of equipment equipment, resulting in customer satisfaction and generation of new business/sales. SUMMARY DESCRIPTION OF ROLE: Stays abreast of customer relationship building opportunities Stays abreast of customer issues & business organizational branding & marketing strategies Monitors customer fleet aging and replacement requirements Interrogates
software
software Excellent communication and customer service skills Technically minded and passionate about his industry the design and production teams to understand technical requirements Tracking inventory levels and maintaining transport of goods and track orders to ensure timely delivery Coordinate with inventory team, management, and Ability to travel. Assist Project Managers with technical advice. Communicate time delays on stock with