are seeking an experienced IT Service Management (ITSM) Specialist to join our Service Management team ideal candidate will have extensive experience with ITSM platforms and solutions, such as ServiceNow and improving ITSM processes and practices. Key Responsibilities: Configure, administer, and support ITSM platforms platforms and solutions. Implement and maintain ITSM processes and practices. Provide training and knowledge experience with ITSM platforms and solutions. Proficient in implementing and improving ITSM processes and
our ITSM practice and contribute to our company's success. Responsibilities: Customize the ITSM tool manage service-level agreements (SLAs). Engage with ITSM vendors and maintain vendor relationships. Implement (e.g., process RFCs). Administer and maintain the ITSM service desk platform FreshService. Configure workflows expertise in the configuration and customization of ITSM modules. Define and review service measurements reports to assess the effectiveness and value of the ITSM software. Assist in building and maintaining internal
our ITSM practice and contribute to our company's success. Responsibilities: Customize the ITSM tool manage service-level agreements (SLAs). Engage with ITSM vendors and maintain vendor relationships. Implement (e.g., process RFCs). Administer and maintain the ITSM service desk platform FreshService. Configure workflows expertise in the configuration and customization of ITSM modules. Define and review service measurements reports to assess the effectiveness and value of the ITSM software. Assist in building and maintaining internal
Service management Strong technical knowledge in ITSM tools, incident, problem and change enablement Excellent problem-solving skills ServiceNow certifications (ITSM fundamentals, CSDM, CMDB). Team-Player (working supporting large enterprise IT Service Management (ITSM) platforms and solutions like ServiceNow, BMC Remedy role of subject matter expert (SME) on ITSM related topics: ITSM processes, foundation data, governance
management
role of subject matter expert (SME) on ITSM related topics: ITSM processes, foundation data, governance platform. 2nd and 3rd level support for BMW ServiceNow ITSM Processes Creating and updating documentation of application was unsuccessful. isanqa isanqajobs ITSM ServiceNow Agileworking FuelledbyPassionIntegrityExcellence Diploma, Certificate) Strong technical knowledge in ITSM tools, incident, problem and change enablement Excellent problem-solving skills ServiceNow certifications (ITSM fundamentals, CSDM, CMDB). Min. 6 years working
ServiceNow. If you have a proven track record in ITSM and a passion for optimizing IT infrastructure, REQUIREMENTS: - Proven experience in IT Service Management (ITSM) dealing with challenging projects and collaborating supporting large enterprise IT Service Management (ITSM) platforms and solutions like ServiceNow and BMC Knowledge in designing, configuring, and maintaining ITSM service models (ServiceNow CSDM). - Experience in qualification (degree/diploma). - ServiceNow certifications (ITSM Fundamentals, CSDM, CMDB). - ITIL v4 Certification
to hire a Head of IT Service Management (ITSM) who will be responsible for leading and business effectively and efficiently. The Head of ITSM will work closely with various stakeholders to align organizational goals.
from engineers and completing the call Working (ITSM) to update and complete call statuses. Handling client. Updating and completing feedback of calls on ITSM. Creating job cards for engineers. Managing engineers
with industry recognized certifications like ITIL/ ITSM, PMP Work Experience Requirements: • Minimum 8 - with industry recognized certifications like ITIL/ ITSM, PMP Work Experience Requirements: • Minimum 8 -