Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback recognition initiatives as needed Operations Management Monitor call centre metrics and key performance indicators agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency success in managing contact centres Proven ability to work independently and efficiently manage a contact contact centre 7 years of management experience in a contact centre environment (Operations) Bachelor's degree
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
application;
5ï¼ Periodic monitoring and post-lending management;
6ï¼ Other ad hoc works assigned by the
/>Experience: at least 2yrs+ in marketing, relationship management/business development/credit analyst
forecasts and
business updates to business management and to the
Vendor, at the frequency stipulated
strategic, and tactical business
planning with management. Extend this to vendor
and partners
compliance and collaborating with stakeholders to manage credit risk effectively.
Junior Project Manager (12-month fixed term contract/Hybrid) About the Role: Our client is seeking a a motivated and detail-oriented Junior Project Manager to join their dynamic team in the banking industry documentation is complete, accurate, and up to date. Manage project risks and issues, and develop mitigation schedules, and budgets. Support senior project managers in executing larger projects as needed. Foster Foster a collaborative team environment and manage project team members effectively. Qualifications: Bachelor's
and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION, QUALIFICATIONS
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
service to their clients – is eagerly looking for a Centre Compliance Specialist to join our team and help regulatory adherence and ethical conduct. As a Centre Compliance Specialist, you will play a crucial reports to regulatory authorities and senior management. Requirements: Related Degree or IISA Licentiate/Associate or Auditing Degree (preferred) NQF7 Compliance Management Certificate (Advantageous) Minimum 3 - 5 years
Junior Key Account Manager (JB4598) Midrand, Gauteng R18 – 22 000 Basic plus commission, fuel, cell phone seeking a dynamic and results-driven Junior Key Accounts Manager to join our team. The successful candidate identifying and pursuing sales opportunities, managing the sales process, providing exceptional customer communication and presentation skills Effective time management Problem-solving abilities to identify challenges customers Utilize referrals, incoming calls, client database, and cold calling to identify and follow up on leads