are logged into the system (Ignite and Siebel)
purpose of the is to resolve IT related issues logged via the Service Desk, remotely and telephonically Absa support teams. Ensuring that all incidents logged in Service Now are resolved remotely within the service level agreement. Ensuring that incidents logged in Service Now that cannot be resolved remotely to all problem related incidents that have been logged in Service Now and not resolved within the set
OTHER
Partners are logged into the system (Ignite and Siebel) Track Partners performance against logged opportunities documentation Manage and monitor workflow requests. log a call/ engage commission teams on the queries Progress
Death/Benefits Claims Logging Clerk , in Marshalltown, Johannesburg. Responsibilities: Logging of claims onto
walkthroughs of test sprints/plans. Process Identify, log and verify defects in a defect tracking system (JIRA production issues. Test issues logged by TechOps and Onboarding teams (as logged via JIRA) Support 3rd Party Party test requests as logged by Channels, clients and KAM's. Maintenance Ensure Test ENV integrity at all
boiler tests and treatments
Record events and problems and their resolution in logs. Follow-up and update customer status and information working hours (Helpdesk SLA report). Accurately log all field support and telephone tickets and close
REST services, RESTful APIs SOAP services Java Logging frameworks Functional Java JSON and XML with Schema Performing production and integration deployments Logging and tracking tickets to external support Troubleshooting
Performance Areas Customer Communication 30% Incident Logging 20% Incident Handling 20% Trouble shooting 20% all times when dealing with Customers Incident Logging Capture detailed, accurate information of the incident feedback Emails Monitoring by Team Leader Incident Logging Ticket raised within 15 minutes of receiving the Performance Areas Customer Communication 30% Incident Logging 20% Incident Handling 20% Trouble shooting 20% all times when dealing with Customers Incident Logging Capture detailed, accurate information of the incident