customer interactions by monitoring and auditing calls, emails, and chats, conducting root cause analysis Participate in calibration sessions and build a call library; Conduct audits and onboarding for new hires; Word, PowerPoint, Outlook); At least 3 years of call center experience, with a minimum of 2 years in
Project Scientist. Manage the skills development centre and laboratory in Cape Town. Supervise laboratory
Project Scientist. Manage the skills development centre and laboratory in Cape Town. Supervise laboratory
Identifying needs and establishing customer profiles Log calls according to standards Complete new business and
you are working, including major sites, airport logistics and alternative travel routes Computer literate
you are working, including major sites, airport logistics and alternative travel routes Computer literate
events to promote brand awareness, coordinating logistics, sponsorships, and partnerships for successful
events to promote brand awareness, coordinating logistics, sponsorships, and partnerships for successful
Principle." Following up on open/pending service calls on a daily basis Communicating successes, issues/perpetual
Principle." Following up on open/pending service calls on a daily basis Communicating successes, issues/perpetual