Job title: Customer Success Consultant
Our client, based in Somerset their team in the position of Customer Success Consultant as soon as possible providing dedicated training and support services to ensure customer success.
Overview and Skills Skills needed:
Customer Training Support Consultant (POS 24063)
Somerset West
R 20 000 equirements:
Applications are open for a Customer Success Consultant at our client based in Somerset
Skills:
Customer Success Consultant (POS24087)
Somerset West
R18 000 to R 23
Youre passionate about great customer experience, making complex things simple, all years of experience in an account management, customer success or online training in the software industry
software
Regular client usage audits and consultation sessions to optimally use our solutions
appropriate
Handle and resolve customer requests and complaints.
Minimize customer churn by pro-active client
arrival of the customer and vehicle
interpersonal communication skills.
to existing customers Capturing and processing of invoices Maintain minimum required service levels to to customers Grow and expand the current customer base Keep customer database up to date Follow up all all queries with field staff and customers on a day to day basis Process stock returns Assist with management management of credit limits Process customer claims Grade 12 Previous Pastel Evolution experience essential meet deadlines Be able to communicate well with customers and other departments Office 365 proficient CTC
Reference: CPT005227-JB-1 If you live, breathe and eat Customer experience and its your life blood then I have to and understanding our customer's individual needs and tailoring services to meet them and to provide can have. Doing so would facilitate and achieve customer growth and retention and improve our engagement them. You would be required to interact with customers, uncover their problems' root cause, and quickly analyse potential solutions or recommendations. The Customer Experience Lead will partner with managers and
requires the services of a Senior Service Coordinator to guarantee a high-quality customer service experience experience and an efficient system for service and maintenance. Key performance areas: Function Leadership: subcontractors to ensure the business delivers customer needs and maintain cost targets with a healthy Responsible for the after-sales services function. Reports into the Customer Liaison leader. Establish and and lead a high-performance services team measured by performance KPIs. Responsible for building and maintaining
A Client Services Representative is responsible for answering client calls, listening to their concerns first call resolution. ▪ Adhering to all client services guidelines and procedures. ▪ Keep record of all support to the back office (Freshdesk tickets) consultants when needed. ▪ Being a team player by working team. Knowledge and Skills: ▪ Knowledge of client service practices and principles ▪ Excellent professional priorities and manage time effectively. ▪ Commitment to service excellence ▪ Responsible and accountable ▪ Team
Our client requires the services of a Junior Services Coordinator in pressurised environment to join and execution of the service call for a region. Prepare customer quotes. Customer Feedback regarding call clear and professional articulation when answering customer calls. Must be able to work in a team Must be