Degree/Diploma, a Project Management Certification with 5 years solid IT Service Delivery Management work experience Project Management Certification. Experience/Skills – 5 Years solid IT Service Delivery Management experience
rity with IT service management frameworks such as ITIL, IT Service Management (ITSM), or IT Asset Management
Key Responsibilities:
will be responsible for leading and managing the IT service management functions within the organization ce Management Framework
rience gained in Investment Management, Fund Services, Wealth Management and Retirement Fund solutio
to the Relationship Managers within the practice · Assist with Service Management and the establishment
Manage tenant relationships
Management of Service Providers – Management of all Maintenance, Cleaning (Advanced)
Conflict Management (Advanced)
Customer Service
Relationship Management (Advanced)
behaviour Customer relationship management Customer service management Ability and willingness to travel
management operations team Develop ITSM tactical plans and implement approved IT service management strategies
Certification/Diploma Project Management experience Experience within IT Service Management and Defect Management