customer needs. Having completed 16 golden years in business last year and having seen the best and challenging this role are to: Gather, analyze and document business requirements for Discovery Life's “Quote and apply” (non-web-based and web-based). Analyze and document business requirements needed to migrate the existing non-web-based Product specs and translate the requirements into Business requirements needed for Systems development. Facilitate Screen designs (non-web-based system) Defining the business rules/validations/field functionality for the
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback recognition initiatives as needed Operations Management Monitor call centre metrics and key performance indicators agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency success in managing contact centres Proven ability to work independently and efficiently manage a contact contact centre 7 years of management experience in a contact centre environment (Operations) Bachelor's degree
customer needs. Having completed 16 golden years in business last year and having seen the best and challenging this role are to: Gather, analyze and document business requirements for Discovery Life's “Quote and apply” (non-web-based and web-based). Analyze and document business requirements needed to migrate the existing non-web-based Product specs and translate the requirements into Business requirements needed for Systems development. Facilitate Screen designs (non-web-based system) Defining the business rules/validations/field functionality for the
Loans Call Centre Manager to manage and develop the call centre into a competitive business unit. Job will be responsible for the effective management of the call centre (telephonic and online) to ensure loan regulations adhered to and staff managed and developed, while improving business and seeking new opportunities Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management and development of staff requirements Manage adherence to relevant policy and procedure Contribute to and manage marketing initiatives
customers who have searched or applied for Life Insurance. Using their quotation system and proven sales panel of leading insurers and convert these clients into sales. The post Insurance Sales Executive appeared
opportunities to improve deal sourcing. End to end management of the deal sourcing process, anticipating client attracting new business. Being one of the main points of contact externally for the business. Identifying Identifying and closing of pertinent business leads for the organization. Pitching of potential deals/projects of an active deal pipeline. Client networking. Manage all risks within areas of responsibility and ensure meetings and industry events to generate new business and to observe industry trends/opportunities Developing
identify new opportunities and ways to improve the business’s role in existing markets Relationship building sales numbers to quotas, and meeting with upper management to discuss progress Client retention Finding mutually beneficial agreements Business solutions Developing business solutions and new sales ideas, monthly reports to senior management and monthly sales forecasts to business units Requirements: Communication needs. Project management You need to be able to manage the project planning process. Business intelligence
responsibilities as reasonably assigned to you. Managing inbound and outbound calls within the Service (internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
Good verbal skills • Self-motivated • Prior call centre experience is required A basic salary of R 8500 8500 p.m. loads of perks The post Call Centre Operators appeared first on freerecruit.co.za .
y to build customer loyalty