procedures
Create and manage customer service processes to achieve specified customer
procedures
Create and manage customer service processes to achieve specified customer
approved IT service management strategies Collaborate to design customer focused IT services Lead the IT Service
customer behaviour Customer relationship management Customer service management Ability and willingness to
Job Description: To achieve customer and client KPI targets in relation to allcontacts receivedvia multiple channels working within the requirements of data protection legislationTo deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any custo
Job Description: To achieve customer and client KPI targets in relation to allcontacts receivedvia multiple channels working within the requirements of data protection legislationTo deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any custo
n (Advanced)
Conflict Management (Advanced)
Customer Service
Relationship Management
Requirements: Previous experience in account management or customer service Degree or Diploma in Finance, Business
Requirements: Previous experience in account management or customer service Degree or Diploma in Finance, Business
requires a Call Centre Manager who has Inbound, Outbound and Customer Service experience to join their