Tactical Crew Member, Berea & Musgrave, Durban City. Company Name: Lion. PSiRA Accredited. Must reside
for: A senior dynamic candidate to lead the member engagement and retention business.
What do:
Job Title: Sales Team Member - Bridging Finance Sector
Overview:
A
Seeking a dynamic and results-driven sales team member to join a growing team.
The ideal candidate
based in Pretoria, has a Permanent vacancy for a Member Care Clinical Consultant (Pre-Autorisation).
Job
Job Purpose:
The role of a Member Care Clinical Consultant (Pre-Authorisations) involves
incoming calls from healthcare service providers and members/ beneficiaries.
looking for: A senior dynamic candidate to lead the member engagement and retention business. What will you you do: Develop a clear strategy and approach to Member Engagement. Improve the accuracy of 1st party marketing robust CRM and marketing automation model. Grow member usage. Optimise revenue streams and business growth customer data. Develop and execute a comprehensive member engagement strategy aligned with overall business informing targeted marketing campaigns. Drive member retention through targeted communication and engagement
Consult Health members via relevant platforms to diagnosis and provide treatment plans for members according Affinity Health members via relevant platforms to diagnosis and provide treatment plans for members according clinical practice and quality is always provided to members. Handling of calls within Service level agreements
operation of the co-office workplace to ensure all members are taken care of.
This includes office,
agreements.
1.2. Monitor agreements to ensure that members abide by the rules and not exceed agreed
occupancy
with incoming and outgoing members.
1.4. Manage relationships with members and deal with questions
telephones, and access control.
1.6. Ensure that members accounts are paid within agreed time limits.
1.16. MEMBER MANAGEMENT
1.16.1 Requests
1.16.2 Complaints
1.16.3 New Member / user on
enhancing member experience by acting as mentors and coaches to support and guide members through their communication between Members and internal teams by resolving any problems faced by Members and deal with complaints complaints to maintain trust Respond to member inquiries promptly and professionally and provide accurate and business processes Ask members for Proofs of payment to confirm if members order have been paid or if send to Cash Specialist group Missing orders: Ask member which platform they used to send order. Follow
enhancing member experience by acting as mentors and coaches to support and guide members through their communication between Members and internal teams by resolving any problems faced by Members and deal with complaints complaints to maintain trust Respond to member inquiries promptly and professionally and provide accurate and business processes Ask members for Proofs of payment to confirm if members order have been paid or if send to Cash Specialist group Missing orders: Ask member which platform they used to send order. Follow
with specific monthly new Member sales target as well as supporting general Member satisfaction and retention administration
Deliver superior member service
Member retention
Experience