stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency making data-driven decisions Proficiency in using call centre software, CRM systems, and reporting tools
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
on international time zones. 1-year international call centre experience – required. R10 000 to R13 000
enhance collection performance and supervise daily call center operations, collaborating with various departments Supervise daily operations of the collection call centers, collaborating with IT, Technology, Data Analytics submit reports to the COO as required. Ensure call center performance targets are met by empowering, motivating the operational team. Plan and manage daily call center operations. Meet targets for speed, efficiency efficiency, sales, and quality. Efficiently manage call center operations, demonstrating great leadership and
enhance collection performance and supervise daily call center operations, collaborating with various departments Supervise daily operations of the collection call centers, collaborating with IT, Technology, Data Analytics submit reports to the COO as required. Ensure call center performance targets are met by empowering, motivating the operational team. Plan and manage daily call center operations. Meet targets for speed, efficiency efficiency, sales, and quality. Efficiently manage call center operations, demonstrating great leadership and
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team at Intellibpo. As a leader in our contact center operations, you will play a vital role in driving Lead and oversee daily operations of the contact center, ensuring adherence to service level agreements innovation and best practices within the contact center environment. Provide leadership and mentorship management and operations leadership within a contact center environment. Strong analytical skills with the performance management. Proficiency in contact center technologies and workforce management tools. How
engineering projects and ensure the delivery of data center and mission critical projects within Africa. Driving incorporating those technologies into the data center sector. Developing, encouraging or supporting sustainable design on projects pushing the boundaries for data center design. BEng/BSc degree in Electrical Engineering