administer the customer relationship management (CRM) system to ensure smooth operation and user satisfaction the CRM system - Provide training and support to users on how to effectively use the CRM system - Develop Develop and implement CRM system enhancements and customizations based on user feedback and business requirements requirements - Monitor system performance and troubleshoot any issues or errors that arise - Collaborate within the CRM system - Plan and execute data migration projects to transfer data to and from the CRM system
deliver solutions for Microsoft Dynamics-based systems. Develop, configure, and deliver solutions tailored Power Platform (favoured). Advanced knowledge of CRM/CE implementation. Strong interpersonal and collaboration Implementation Microsoft Dynamics CRM Customer Relationship Management (CRM) Customer Engagement Software
Join Our Client's Team as a CRM Commercial Data Analyst Our client, a leading global hygiene and health health company, is excited to welcome a CRM Commercial Data Analyst to their team in Johannesburg. In this you will secure the implementation of commercial systems, tools, & practices to enhance customer experience leading, directing, & developing the respective CRM & CA organization structure, team, & performance the value of launched solutions and tools Support CRM utilization, engagement and value for sales &
administer the customer relationship management (CRM) system to ensure smooth operation and user satisfaction the CRM system - Provide training and support to users on how to effectively use the CRM system - Develop Develop and implement CRM system enhancements and customizations based on user feedback and business requirements requirements - Monitor system performance and troubleshoot any issues or errors that arise - Collaborate within the CRM system - Plan and execute data migration projects to transfer data to and from the CRM system
This position is based in [Location].
At least 5 years of experience in system analysis and software development.
Responsibilities
implement customized CRM solutions to meet business requirements.
Integrate Systems:
Seamlessly
/>Seamlessly integrate CRM with other enterprise applications.
Optimize Data Management:
Ensure data consistency
/>Provide technical support and perform regular system maintenance.
Collaborate:
Work
/>Work closely with cross-functional teams to enhance CRM functionalities.
Qualifications:
3+ years of CRM development experience.
Proficiency with CRM platforms (e.g., Salesforce
implement customized CRM solutions to meet business requirements.
- **Integrate Systems:** Seamlessly integrate
integrate CRM with other enterprise applications.
- **Optimize Data Management:** Ensure data consistency
Maintenance:** Provide technical support and perform regular system maintenance.
- **Collaborate:** Work closely
closely with cross-functional teams to enhance CRM functionalities.
**Qualifications:**
- 3+ years of CRM development experience.
- Proficiency with CRM platforms (e.g., Salesforce
Description:JOB PURPOSE
The Lead CRM is responsible for overseeing the implementation
use of the Customer Relationship Management (CRM) system to enhance customer engagement, sales effectiveness
processes. This role plays a critical part in driving CRM strategy and maximizing the value of customer data
/>
CRM Strategy and Roadmap
Do:
- Develop and execute innovative CRM strategies to boost customer acquisition, retention
/>- Lead the implementation and customization of CRM solutions to optimize performance and data quality
cross-functional teams to align CRM initiatives with business goals.
- Utilize CRM data for insightful analytics
decision-making.
- Integrate CRM with other business systems and implement workflow automation.
CRM administration, implementation, or management roles.
- Expertise in CRM systems like Salesforce