Schedule field service staff for breakdowns and repairs. Quoting, orders and invoices for customers Ensure required paperwork is submitted by the technicians. Maximise service satisfaction and obtain new sales. Advanced understanding
an Automotive Service Advisor. • Greet customers and offer excellent customer service • Handle and resolve resolve customer complaints • Maintain customer records and enter data into computer • Calling customers about service changes or car pick up times • Explaining Repairs to customers • Writing service orders experience • Must have working experience as a Service Advisor • Must have working experience as a Warranty
attention to detail Willing to work overtime Customer service and relations Quality assurance Willing to Competencies: Self-development Communication skills Customer focus Teamwork We reserve the right not to make given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged policy subject to the above criteria. Fidelity Services Group (Pty) Ltd supports global fair practice
package
Safety Requirements. Must have strong ability to multi-task, stay organized and think on their feet. Good think and react on his feet. Passionate about customer service & improvement of operations. Main Responsibilities throughout the shift. Assist in investigating customer complaints and help to resolve quality issues
in Africa. We pride ourselves on superior customer service, exceptional quality, and our advanced systems fulfilment process, or even launching new products and services, NSS is a place to learn and grow. Work closely traveling, meeting with existing and potential customers to build long term relationships and grow NSS's relationships with key accounts and new customers, focusing on meeting customer needs to expand the business. Oversee Conduct market research to identify potential customers outside of South Africa. Document and follow up
in Africa. We pride ourselves on superior customer service, exceptional quality, and our advanced systems fulfilment process, or even launching new products and services, NSS is a place to learn and grow. Work closely traveling, meeting with existing and potential customers to build long term relationships and grow NSS's relationships with key accounts and new customers, focusing on meeting customer needs to expand the business. Oversee Conduct market research to identify potential customers outside of South Africa. Document and follow up
business relationships with current customers and prospective customers in the assigned territory/market generate new business for the organizations products/services. Make telephone calls and in person visits and and presentations to existing and prospective customers. Research of market segments & territories territories, in a view to identify prospective customers and their potential. Develop clear and effective written for current and prospective customers. Expedite the resolution of customer problems and complaints. Coordinate
business relationships with current customers and prospective customers in the assigned territory/market generate new business for the organizations products/services.
management services to clients, working closely with product competency centres and field service team, handle internal and external communication. On receipt of customer purchase order, process order confirmation of order confirmation of commercial terms to the customer Place purchase order with product competency centre with confirmed delivery date to customer Attach documents to SAP (customer email and purchase order confirmation) pre-established standards and policies to achieve customer satisfaction Monitors and resolves order issues