of Position:
The Customer Service Agent is responsible to effectively assist customers with information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
Senior Certificate • Good verbal skills • Self-motivated • Prior call centre experience is required A basic salary of R 8500 p.m. loads of perks The post Call Centre Operators appeared first on freerecruit.co.za
a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English Excellent Telephone Etiquette Excellent Interpersonal skills. Driven and strong Character to close on Leads
a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English Excellent Telephone Etiquette Excellent Interpersonal skills. Driven and strong Character to close on Leads
Site Agent Wynberg – Sandton – Gauteng · As a site agent you will be responsible for working collaboratively required skills and qualities that will be required is to be hired for the construction site agent role include management skills, excellent teamwork, and leadership skills, good problem-solving skills, attention and budgeting skills. · Others include excellent verbal and written communication skills, well-developed well-developed interpersonal skills, and strong organizational skill, good time management skills and several other
assigned to you. Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding documented processes and procedures and ensuring First Call Resolution (FCR) Escalating cases to other departments essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous) and public holidays). High level of interpersonal skills. Able to function well as part of a team. Excellent attention to detail. Excellent customer service skills. Motivated, positive, can -do attitude and approach
assigned to you. Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding documented processes and procedures and ensuring First Call Resolution (FCR) Escalating cases to other departments essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous) and public holidays). High level of interpersonal skills. Able to function well as part of a team. Excellent attention to detail. Excellent customer service skills. Motivated, positive, can -do attitude and approach