experience
background – must be from one of the Big 4 – Absa, Nedbank, FNB, Standard (or Capitec Bank) 3 years external
services Providing workstations related support for Absa retail as well as the corporate environment. Locating Helpdesk Support Providing remote support to all Absa users utilising the given remote tools, by resolving on the Absa account for whatever reasons and re-assigning these incidents to the relevant Absa support within the set service level agreement. Ensuring that Absa staff members are informed/updated regarding the critical and complex system incidents within the Absa Group and analysing, recommending and implementing
solutions can be utilized such as Nedbank satellite offices or Nedbank Branches in emergency situations)
Standard Bank Statements Monthly reconciliations of ABSA and HSBC statements
Processing of payments
within area of responsibility taking into account the Absa standards. Ensure that processes and procedures provided to changes are reflected on appropriate Absa supporting and training documentation. Accountability:
within area of responsibility taking into account the Absa standards. Ensure that processes and procedures provided to changes are reflected on appropriate Absa supporting and training documentation. Accountability:
annuity and Benefits
EFTs payment and upload bank file from SAGE into FNB for payment.
Process Rand and CFC Cashbooks
with refund queries Verifying refund queries from Nedbank Providing additional information for refund payments