OFFICES IN SOMERSET WEST, WESTERN CAPE. The Support Engineer plays a critical role in the operational success organization. This position requires a unique blend of technical skills, customer service aptitude, and a collaborative delivery of IT support and management services. Core Responsibilities -Technical Support and Troubleshooting: Troubleshooting: Provide first-line support to customers, addressing and resolving technical issues with efficiency Communication: Serve as a primary contact point for technical inquiries, ensuring clear, empathetic, and timely
looking for a 3rd line Support Engineer with at least 3-4 years' experience, support their client remotely very technical, and you will have many opportunities to get involved in not just technical support, but DUTIES: Provide 1st to 3rdline support via email, phone, and remote support to their client's based in the applications/systems. Work directly with senior engineers, to resolve complex issues as well as assist in Be willing to work flexible hours to provide support for clients in the UK, SA Europe, US, and Asia
enjoy it): As Technical Sales Support, you'll be an integral part of a dynamic team, supporting daily sales preparing, and following up on offers, and providing technical advice to clients. You'll have the opportunity looking for highly motivated individuals with technical experience, a background in sales, preferably professional development. Plus, benefit from a supportive work culture that values open communication and
with 500 employees. They are a diverse team of engineers, developers and specialists in finance, HR, digital to unity. What you will be doing: Deliver technical support with efficiency, reliability, professionalism adherence to service level agreements (SLAs). Provide support for hosted services, solutions, and associated open and effective communication throughout the support process to keep stakeholders informed. Embrace do visit our website - www.parvana.co.uk Technical Support, SQL, PostgreSQL, Web Servers, Cloud Environments
a Junior Support Engineer to join their technical support team. The Junior Support Engineer will assist assist in providing technical assistance to customers, resolving issues and ensuring a positive customer shift-based weekends. Responsibilities: Provide technical support and troubleshooting assistance to customers investigating and resolving technical issues Collaborate with senior support engineers and cross-functional cross-functional teams to escalate and address complex technical issues Document and track customer issues, resolutions
seeking a Senior Support Engineer. The role is shift-based weekends and involves supporting business infrastructure infrastructure. Responsibilities: Provide expert-level technical support and troubleshooting assistance to customers phone and email Investigate and resolve complex technical issues Log faults with service providers and third ticketing system Mentor and coach junior support engineers, providing guidance, training and knowledge performance Perform post-resolution follow-ups to support requests Reinforce SLAs to manage end-user expectations
ENVIRONMENT: A strong technical Support Engineer is sought to complement the growing ATM Support requirement of You will provide 2 nd Line End User Computing Support, Call Handling / ITIL processes, aid with Incident work experience delivering End User Computing Support Services in a customer environment with proficiency experience supporting Printer Support – MFP Fleet and consumables. DUTIES: Provide 2 nd Line Support primarily resolver groups. Provide a high level of End User Support within a VIP environment, ensuring careful and
looking for an experienced Technical/systems Engineer to join our technical department team, the role IT Operations Technical systems architecture design and configurations. Prepare technical documentation specifications. Installation, configuration and support of Microsoft/Linux server operating systems. SAN and remote desktop support. Printer configuration and support. PABX system support and maintenance. General General hardware and software support. Backup software installation and maintenance. Anti-Virus software
you ready to lead and innovate in the realm of technical systems implementation? Do you have a passion problem-solving and a knack for designing robust technical solutions? If so, we want you on our team The Implementation Engineer (L3) is to provide technical support to clients. This includes remotely supporting clients such as change management. The TS Implementation Engineer (L3) is involved in more complex environments management. Good understanding and appreciation of technical design and business principles Demonstrates project