Our client a leader in the Office Automation industry is currently looking for a Service Operations Manager (Document Solutions) to be based in Midrand, Gauteng. The CSSD Service Operations Manager is accountable for the management and delivery of the Hardware Service portfolio to all customers and
Daily Queries - Attending to Daily Queries and Ensuring Feedback provided timeously
o Customer support to SSA
o LSP Management
o Irregular Management - Register Irregular cases in Cello within 24 hours
o Ensuring daily reports are received in time from LSP’s
o Analyze d
Manage the operations of a call centre for a busy Courier business. We require an assertive, experienced Manager who has excellent EXCEL, Google Sheets and CRM experience
Duties:
is maintained with the client in terms of operational service delivery requirements Establish and maintain Schedule provisions. To provide day-to-day operational service delivery in line with client Service Level
Western Cape.
To provide day-to-day operational service delivery in line with client Service Level is maintained with the client in terms of operational service delivery requirements
an Operations Integration Manager / Operations Manager / Service Delivery Manager in the IT Department Technical Management of an IT operation, ensuring that agreed service levels are met and all relevant
operational
requirements.
1.3 Liaising with external workshops to determine
service requirements
operations and the service centre manager.
2.6 Ensuring that
management operations team Develop ITSM tactical plans and implement approved IT service management strategies
service operations. Monitor and achieve key performance indicators (KPIs) related to service department
on - Workflow BPM, correspondence, operational reporting service center (contact centre)-must understand