Our client a leader in the Office Automation industry is currently looking for a Service Operations Manager (Document Solutions) to be based in Midrand, Gauteng. The CSSD Service Operations Manager is accountable for the management and delivery of the Hardware Service portfolio to all customers and
Manage the operations of a call centre for a busy Courier business. We require an assertive, experienced Manager who has excellent EXCEL, Google Sheets and CRM experience
Duties:
Western Cape.
To provide day-to-day operational service delivery in line with client Service Level is maintained with the client in terms of operational service delivery requirements
focusing on sales while encompassing operations, technical service, and customer support. Reporting directly revenue growth, enhancing operational efficiency, and delivering exceptional service to the customers within reduce costs, and enhance operational efficiency.
(IT Service Management) IT Operations Frameworks (E.g., ITIL) IT Service Delivery Management Project
accountable for efficient and profitable operational service delivery in line with client Service Level
accountable for efficient and profitable operational service delivery in line with Client Service Level
Purpose: To improve Quality, Predictability, and Performance of the Customer Experience within the Delivery Value Stream Lead, manage and control Customer Service, Operational Risk, Gross Profit, Work-rate, and Team Performance. Zero out disruption, waste, and inefficiencies. Improve Revenue, ROI, a
development of the Group's business growth and operations. Support service delivery within department and project
development of the Group's business growth and operations. Support service delivery within department and project