Manage the operations of a call centre for a busy Courier business. We require an assertive, experienced Manager who has excellent EXCEL, Google Sheets and CRM experience
Duties:
JOB PURPOSE: To provide leadership, management, and support to the Operations Teams to ensure the execution of the collection's strategies through the management of the daily productivity in and output measures required to achieve and exceed the client and internal collections targets. QUALIFICATION
Strategic and Operational Call Centre Control and reporting Budgeting, expense management and audit R70
Strategic and Operational Call Centre Control and reporting Budgeting, expense management and audit R70
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback Develop and implement strategies to improve team productivity and overall performance through incentives Conduct regular team meetings to communicate goals, targets, and updates, fostering a p