To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and performance. Operations: Monitor inbound and outbound calls and email responses Provide actionable data procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
deadlines Communicating with customers, making outbound calls to potential customers and following up on
the on the job training opportunities Making outbound calls to potential customers and following up on
the on the job training opportunities Making outbound calls to potential customers and following up on
with exposure to various departments as well as personal growth and self-development To escalate any faults Using a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix Digital platforms as well as call centres and CEO's Office. Identify top service call drivers and draft suggested on boarding initiatives with customer contact centres Identify potential service improvement tools and
with exposure to various departments as well as personal growth and self-development.
not yet accepted
Technical Call Centre & General Admin:
Receive breakdown
breakdown reports from customer and log the call with the relevant regional team
Immediately create
best suited to their needs. Make telephone calls, in-person visits, and presentations to existing and products and services. Sales Admin Plan and organize personal sales strategy by maximizing the Return on Time Performance Areas Calling on existing customer base Obtaining new business Call on Office Buyers Calling on Site 12 3- 5 years technical sales experience Cold Calling experience Be willing to learn and adapt to change
best suited to their needs. Make telephone calls, in-person visits, and presentations to existing and products and services. Sales Admin Plan and organize personal sales strategy by maximizing the Return on Time Performance Areas Calling on existing customer base Obtaining new business Call on Office Buyers Calling on Site 12 3- 5 years technical sales experience Cold Calling experience Be willing to learn and adapt to change
You should have sound knowledge of inbound and outbound distribution procedures and as well as all modes