Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
Prior call centre experience is required A basic salary of R 8500 p.m. loads of perks The post Call Centre
information is provided to the customer and that calls which cannot be resolved are escalated to correct Answering inbound calls timeously.
a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
This role is responsible for the salvage of usable parts from ATM's that have been returned from the field reporting of parts movements on our warehouse management system. Stock Recovery · Remove all usable parts from from scrapped parts by the Repair Center · Strip written off ATM's for parts into large parts components components · Strip scrapped large parts into small spares components · Remove Locks from Vandalized safes · Remove weekly and monthly record of all parts that are recovered · Ensure all parts movements are recorded on our
inbound and outbound calls within the Service Level Agreement (SLA) Responding in a timely manner to client documented processes and procedures and ensuring First Call Resolution (FCR) Escalating cases to other departments with third party vendors – logging cases, ensuring timely feedback and escalating outstanding cases to vendor essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous) of interpersonal skills. Able to function well as part of a team. Excellent verbal and written communication
inbound and outbound calls within the Service Level Agreement (SLA) Responding in a timely manner to client documented processes and procedures and ensuring First Call Resolution (FCR) Escalating cases to other departments with third party vendors – logging cases, ensuring timely feedback and escalating outstanding cases to vendor essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous) of interpersonal skills. Able to function well as part of a team. Excellent verbal and written communication
seeking motivated graduates to join our team as Call Center Digital Customer Service Representatives and problem-solving skills. Ensure accurate and timely documentation of customer interactions and transactions