and problem-solving skills to deliver support services for business applications. • The successful candidate customers: Analyse recurring incidents on the service desk and solve through interaction with key stakeholders Resolution pertaining to new, existing projects, types and Sub Types • Review and recommend continuous improvement integrity within the system. • Ensure all critical services/systems are monitored. • Provide clear, professional urgent, high, critical. • Update system in real time. • Problem analysis – identify recurring problems
strategic accounts. 6. Provide a transport consultancy service to demonstrate total operating costs. 7. Manage relationships. 9. Provide a sales engineering service to ensure correct vehicle selection. 10. Apply strict measure to the company’s SHE policy at all times. 11. Ensure Best Practices are always applied. Proper up-to-date of the new vehicle transaction at all times. 2. Prospective customers are to be followed-up customers need to be visited at least twice (2) times per month. 4. Current customers need to be telephonically
processes, policies, procedures, standards and services within inter-related functional areas of responsibility
promotions and markdowns
Ensure the availability of timely and accurate customer and sales information and
all employees from time to time, to assist with work that may not be a direct part of their job description
across business units or selling a product or service to external clients
Problem Solving
Proactive
solution when making a decision
Makes decisions in time and forecasts when decisions need to be made
maintenance experience in workshop and field services; service, repair, and diagnostics knowledge/experience ensuring the highest quality standards and service is upheld at all times.
changes in policies, procedures, standards and services within inter-related functional areas of responsibility purchasing of consumables. Staff leave, time and attendance, time sheets . Monthly One on one staff reviews all employees from time to time, to assist with work that may not be a direct part of their job description
solution when making a decision Makes decisions in time and forecasts when decisions need to be made Formulates the near-term impact of decisions (including the time and resources required to implement decision) Evaluates
all payments to parts and vehicle stock within the required policy time frame. Parts purchases to be Support · Visit dealers in region at least six times per year and provide adequate feedback per visit
role is to provide and drive a differentiated service offering to Formal Convenience Trade customers
pricing, products and promotions
Provide timely feedback to Channel Managers, Trade Marketing and
efficiencies
POP evaluation of 3rd party delivery of service level agreements to grow accounts
Contribute
manage sustainable, cost-effective route-to-market service methodologies for the Convenience Channel
Contribute
for Key Accounts
Ensure the availability of timely and accurate customer and sales information
base of informal retail clients and to constantly service that base weekly/monthly To facilitate informal through and meets personal commitments to others on time Takes responsibilities seriously and consistently consistently meets the clients expectations for quality, service, and professionalism. Continuously monitors delivery delivery to make sure the customer is receiving good service Shows a strong commitment to exceeding customer and make suitable changes to services Planning and Organising Manages time effectively, ensuring effective
base of informal retail clients and to constantly service that base weekly/monthly To facilitate informal through and meets personal commitments to others on time Takes responsibilities seriously and consistently consistently meets the clients expectations for quality, service, and professionalism. Continuously monitors delivery delivery to make sure the customer is receiving good service Shows a strong commitment to exceeding customer and make suitable changes to services Planning and Organising Manages time effectively, ensuring effective
base of informal retail clients and to constantly service that base weekly/monthly To facilitate informal through and meets personal commitments to others on time Takes responsibilities seriously and consistently consistently meets the clients expectations for quality, service, and professionalism. Continuously monitors delivery delivery to make sure the customer is receiving good service Shows a strong commitment to exceeding customer and make suitable changes to services Planning and Organising Manages time effectively, ensuring effective