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DESCRIPTION: Facilitate Problem Analysis, Major Incident Reviews and Problem Compliance Reviews. Verify verification criteria. Track and communicate progress of problem(s) to relevant parties weekly. Review progress/results management. Duties: Maintain Known Error database Problem management reporting and metrics Drive the process process the adherence during any Incident Problem Handling Participate in the Incidents to ensure that all vendors to delivery incident problem resolution. Validate the Incident Problem Report for the appropriate
dispatches tickets, and monitors the progress of problem tickets until they are closed. B) Supervises personnel and close problem tickets in accordance with contract requirements. C) Escalates the problem and reports stakeholders according to the level and duration of the problem. D)Good Knowledge for Post processing tool, e.g faults, monitors fault handling, and escalates problems. J)Proficient in excel
dispatches tickets, and monitors the progress of problem tickets until they are closed.
B) Supervises
close problem tickets in accordance with contract requirements.
C) Escalates the problem and reports
stakeholders according to the level and duration of the problem.
D)Good Knowledge for Post processing tool
faults, monitors fault handling, and escalates problems.
J)Proficient in excel
relationships.
and strong problem solving to enable problem analysis and resolution of software problems.
relationships.
client relationships. Resolve clients and partner problems and queries in an effective and timely manner strategies Logging and keeping current all problems via a Problem Management System Communicating with clients regarding the progress of actions on assigned problems Qualifications National Diploma or Degree in Finance
client relationships. Resolving client and partner problems and queries in an effective and timely manner support desk. Logging and keeping current all problems via a Problem Management System Communicating with clients on assigned problems Ensure management are aware of potential areas for potential problems, product enhancements
Description: