Call Centre Agents, Umhlanga, North Suburbs. Company Name: Clearcom Pty Ltd. Call centre agents required
Responsibilities:
On-site Dis-Chem Pharmacy and Wellness Centre with in-house Nurse
Performance incentives
Discounted
preferably with a minimum of 1 year experience in a call centre environment. Design and implementation of QA scorecards providing reporting at campaign, agent and work process levels, making recommendations for improvements years Quality Assurance experience withing a call centre environment. Familiar with data and root-cause
assurance checks of calls and adherence to client processes and procedures Ensure Agents and Team Leaders issues such as new scripts, product changes and process improvements Adhere to the Operations Manager Operating jobs. Provide input into work procedures and processes that support the company and/or departmental procedures in a Call Centre environment 1 years' experience as an operations Manager in a call Centre environment in a Call Centre environment 1 years' experience as an operations Manager in a call Centre environment
Coordinate interviews, travel arrangements, and visa processing for candidates. Strong experience in technology technology recruiting, specifically in IT, Data Centre, Fintech, and telecoms or tech-enabled solutions spaces
Coordinate interviews, travel arrangements, and visa processing for candidates. Strong experience in technology technology recruiting, specifically in IT, Data Centre, Fintech, and telecoms or tech-enabled solutions spaces
health, groups, etc. new business, redemptions, queries, etc.)
messages for guests Listen and respond to guest queries and requests both in-person and by phone Review and charges with guests during the check-out process Process accurate payment of guest accounts Inform housekeeping
information required for any tax queries Responding to any queries raised by a partner or manager on
Duties: Ability to engage with clients on general queries and support. Document administration with client Ad-hoc administration duties to manage client queries and provide support via various communication platforms Data-capturing: Ability to multi-task and ensure all queries are managed and resolved. Attention to detail necessary