Manage customer inquiries and support tickets using PSA. Provide remote support to clients utilising remote timely resolution of customer issues. Document all PSA customer interactions and technical resolutions and helpdesk role. Proficiency with HaloPSA or similar PSA software. Strong understanding of remote support
Capture all details as accurately as possible in our PSA Platform, providing complete resolution descriptions
requirements Desirable Experience: Experience with Autotask PSA and RMM Microsoft SharePoint Configuration Project design, and project planning Experience with Autotask PSA and RMM Microsoft SharePoint Configuration Project
and relevant National Treasury prescripts, LRA, PSA and regulations. Extensive knowledge and proven experience
Plastic Extrusion / Plastician Extrusion-related (PSA). Minimum Working Experience: 5 Years of Supervision
SonicWall, Dell Certifications/Experience Autotask PSA and RMM Microsoft SharePoint Configuration Project
Dell Certifications/Experience
Dell Certifications/Experience Mac OS Autotask PSA and RMM Microsoft SharePoint Configuration Project