Job Title : Customer Experience Analyst/Quality Assurance (German Speaking) Location : Woodstock Type auditing calls, emails, and chats, conducting root cause analysis, and driving consistent quality assurance Responsibilities: Audit transactions to ensure quality standards; Create and update customer experience Participate in calibration sessions and build a call library; Conduct audits and onboarding for new hires; Perform tasks assigned by the supervisor to meet quality objectives; Requirements: Proficiency in MS Office
Project Scientist. Manage the skills development centre and laboratory in Cape Town. Supervise laboratory the development and implementation of quality control and assurance measures, including occupational health
Project Scientist. Manage the skills development centre and laboratory in Cape Town. Supervise laboratory the development and implementation of quality control and assurance measures, including occupational health
Identifying needs and establishing customer profiles Log calls according to standards Complete new business and
efficient operation of the production line, ensuring quality standards are met, productivity targets are achieved Monitor production processes to ensure adherence to quality standards, production schedules, and output targets facilitate coordination and problem-solving. Implement quality control measures and conduct inspections to ensure Knowledge of production processes, equipment and quality control standards. Familiarity with safety regulations
Principle." Following up on open/pending service calls on a daily basis Communicating successes, issues/perpetual
Principle." Following up on open/pending service calls on a daily basis Communicating successes, issues/perpetual
including managing calendars, emails, and phone calls.
channel experience focusing on the overall care quality of interaction between our customers and the brand Accountabilities Client service delivery and quality: Follow procedures and cooperate with peers and in a manner that supports and meets operational quality standards and meets the defined departmental priorities
including managing calendars, emails, and phone calls. Arrange and coordinate meetings, appointments,