We are looking for a vibrant Quality Assurance (QA) Agent to join our team in Durban preferably with scorecard dimensions (including those critical to quality/compliance), Undertake analysis of findings (including ad-hoc coaching. Matric (National Senior Certificate is a minimum requirement). 2 years Quality Assurance
Team Leader performance and conduct regular quality assurance checks of calls and adherence to client processes corrective action for discipline and performance issues. Coach Team Leaders on workforce issues Work with Team corrective action for discipline and performance issues. Coach Team Leaders on workforce issues Work with Team statistical and performance feedback on teams and coach Team Leaders on performance improvements. Ensure departmental procedures. Create and maintain a high-quality work environment so team members are motivated
efficiently, ensuring the acquisition of high-quality products. Monitor and evaluate supplier performance supply chain process. Quality Assurance: Ensure that all purchased products meet quality standards and comply comply with relevant regulations. Collaborate with quality control teams to address any product-related issues
efficiently, ensuring the acquisition of high-quality products. Monitor and evaluate supplier performance supply chain process. Quality Assurance: Ensure that all purchased products meet quality standards and comply comply with relevant regulations. Collaborate with quality control teams to address any product-related issues
resolution of matters raised. Responsible for the quality of outputs to business partners and their policyholders operational management of employees within the team, the quality and completeness of work produced by the team, Proven track record in leading, managing and coaching a team is required. At least 5 years previous
resolution of matters raised. Responsible for the quality of outputs to business partners and their policyholders operational management of employees within the team, the quality and completeness of work produced by the team, Proven track record in leading, managing and coaching a team is required. At least 5 years previous
address any unusual job issues or reworks. Quality Assurance and Process Optimization: Maintain and correct
address any unusual job issues or reworks. Quality Assurance and Process Optimization: Maintain and correct
consulting projects within the region, ensuring quality and client satisfaction. Provide strategic guidance innovation, and delivery excellence. Ensure mentorship, coaching, and professional development opportunities are
consulting projects within the region, ensuring quality and client satisfaction. Provide strategic guidance innovation, and delivery excellence. Ensure mentorship, coaching, and professional development opportunities are