quality of performance of contact center staff, monitors communications, and recommends improvements
• Lead Quality Initiatives: Champion quality improvement initiatives and projects. Collaborate with Monitor and report on the effectiveness of quality improvement initiatives.
• Audit Management: oversee and reporting: Analyze quality data to identify trends and areas for improvement. Prepare detailed reports
is proactively managed. Drive process and quality improvement, cost reduction, and development of the product
lessons learned processes. Lead services quality continuous improvement of CSO delivered activities, through to maximize Quality, Productivity and customer positive experience. Provide improvement recommendations Collaboration, quality methodologies and tools. Result orientation Able to Drive actions to improve quality
lessons learned processes. Lead services quality continuous improvement of CSO delivered activities, through to maximize Quality, Productivity and customer positive experience. Provide improvement recommendations Collaboration, quality methodologies and tools. Result orientation Able to Drive actions to improve quality
and implement quality assurance strategies and initiatives to maintain and
improve service delivery
• Analyze quality data to identify trends, patterns, and areas for improvement; provide
actionable
present detailed reports on quality performance metrics, trends, and
improvement initiatives to senior
quality assessment findings.
• Implement corrective actions and continuous improvement initiatives
business environments
- Facilitates quality improvement interventions and makes recommendations by
agency staff and identify and implement quality improvement opportunities.
Di
agency staff and identify and implement quality improvement opportunities.
Di
agency staff and identify and implement quality improvement opportunities.
Di
efficiency and quality