is the world our Client, a Group that delivers quality bespoke engineering products and services, is creating creating. We are looking for a visionary, a quality specialist to join their team.
Are
We're on a quest to find a Quality Officer who is not just a quality enthusiast, but a passionate master elegant systems and turn potential pitfalls into quality triumphs. The details matter!
Your Mission:
Job Description
The Senior Quality Analyst is responsible for overseeing and ensuring of quality processes and procedures across assigned accounts. This role involves leading quality initiatives enhance overall quality performance. Additionally, the Senior Quality Analyst assesses the quality of performance staff, monitors communications, and recommends improvements to enhance the overall customer experience.
• Develop and maintain quality Process: Design, implement and update quality process and procedures,
regulations and procedures
Collect and analyze customer feedback to improve service quality and product offerings. Prepare regular identify trends, opportunities, and areas for improvement. Utilize CRM systems to track sales activities information. Identify and implement process improvements to enhance the efficiency and effectiveness
effectively hold government to account for the improvement of administration, systems, and processes, whilst and enhancement to deliver business process improvements, stakeholder satisfaction, cost reduction and Develop reports and analytics to drive project improvements. Support testing of processes against agreed make recommendations for process/ procedural improvement. Delivery of projects (including all key milestones) milestones) on time, within budget and to agreed quality criteria from concept through to market launch
the target database (LOB), hence providing good quality data by applying the necessary framework/s and environments and participate in CII continuous improvement efforts.
analyze support metrics, identify areas for improvement, and implement corrective actions Provide guidance guidance, training, and mentorship to ensure high-quality service delivery Handle escalated customer issues managing and/or implementing special projects to improve the level of support offered by the entire Technical
analyse support metrics, identify areas for improvement, and implement corrective actions. Provide guidance guidance, training, and mentorship to ensure high quality relevant service delivery and team motivation and and/or implementing special projects and action to improve and maintain a high standard of innovative and
continuously does more with less without compromising on quality, whilst making our clients love us. An account ongoing satisfaction and identify areas for improvement. Act as the main point of contact for client satisfaction, gather feedback, and identify areas for improvement. Implement client satisfaction measurement tools tools and methodologies to track and improve client satisfaction levels. Account Planning and Growth:
of 30 years and we specialize in producing high-quality palm and glycerine soaps, as well as a variety helping the facility to meet their production and quality goals. Production Assist in carrying out scheduled areas and take proper care of tools. KPI's Safety Quality Cost Delivery Communication Skills Matric or equivalent advantageous Proven knowledge of continuous improvement techniques e.g. 6 Sigma Black or Green belt trained