purpose of the Customer Service Representative role is to create the highest level of customer experience for a defined group of customers, to promote growth, profitability and customer performance targets. To To follow-up customer orders, receive, process and reply to all types of customer requests - and questions OEC system, mail or similar, regarding parts and services sold by the Company. Main subject is either to follow up specified list of Premier customers or to serve Select customers on “first come – first served”
sales personnel. Monitor stock levels to fulfill customer requirements. Assist in preparing quotes and monthly Communicate with customers regarding order status, stock availability, pricing, etc. Resolve customer complaints orders on SAP daily. Knowledge & Skills: Customer Service focus with a commercial mindset. Effective related field would be advantageous 2-3 Years Customer Service experience in fuel additives, safety standards
JOB PURPOSE Process all customer orders and requests as per company and customer requirements Maintaining processed Following up and communicating with customers on orders Prepare Monthly/Weekly reports Liaising time deliveries occurs with clients Preparing ALL Customer Quotations according to company requirements Maintaining accurate records of all customer requests for quotations Logging all customer calls on the internal system Updating the Customer Master with contact details Relationship Building with Customers and Sales Team
CAW005051-RN-2 Service Advisor - East Rand, Gauteng Are you passionate about vehicles and customer service? Do you seeking a dedicated and customer-focused individual to join their team as a Service Advisor . Requirements: experience working in a franchise dealership as a Service Advisor Must have premium brand experience Ability Responsibilities: Meet and greet customers Liaising with customers at all times with regards to their invoice payments Full vehicle handover process Customer follow ups Maintain a high CSI Please note only
CAW005962-RN-1 Service Advisor - East Rand, Gauteng Are you passionate about vehicles and customer service? Do you seeking a dedicated and customer-focused individual to join their team as a Service Advisor . Requirements: experience working in a franchise dealership as a Service Advisor Must have premium brand experience Ability Responsibilities: Meet and greet customers Liaising with customers at all times with regards to their invoice payments Full vehicle handover process Customer follow ups Maintain a high CSI Please note only
We're URGENTLY seeking Customer Service Consultants - 3 Months Projec t | Pine Lands (Cape Town), for for our client in the Finacial Services Sector. MUST be availabl e to start on the 1st August 2024 MUST experience by being helpful and senseticve to othe Customers needs Deal with client enquireries via telephone(inbound escalations and complaints Effectively manage the customers expectations Matric or NQF level 4 / Grade 12 Experience ( 6 months) in Inbound / Outbound customer service contact centre role Ability to communicate
limited to the following:
Provide quality customer service within CRM:
Handle all face-to-face to emails, web queries, posted queries/courier services, faxes within allocated time frame.
Update relevant GPAA systems.
Provide Client liaison services within the office:
Respond to escalated issues/make recommendations with regards to ongoing service improvements and
maintain a high level of institutions.
Knowledge of GEPF products and services will be an advantage
Computer literacy
Head of Customer Service to join a luxury brand, dedicated to creating exceptional customer experiences products, elegant store aesthetics, and outstanding service. Duties and responsibilities: Ensure all online receipt. Ensure all online orders are delivered to customers within 5 working days of order. Ensure any exchanges exchanges are delivered to a customer within 12 days of request. Respond to all customer queries on the same day they arrive (including weekends). Close off all customer queries within 48 hours of receipt Save the Sale
Head of Customer Service to join a luxury brand, dedicated to creating exceptional customer experiences products, elegant store aesthetics, and outstanding service. Duties and responsibilities: Ensure all online receipt. Ensure all online orders are delivered to customers within 5 working days of order. Ensure any exchanges exchanges are delivered to a customer within 12 days of request. Respond to all customer queries on the same day they arrive (including weekends). Close off all customer queries within 48 hours of receipt Save the Sale