Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION, QUALIFICATIONS
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
service to their clients – is eagerly looking for a Centre Compliance Specialist to join our team and help regulatory adherence and ethical conduct. As a Centre Compliance Specialist, you will play a crucial
Johannesburg is seeking an experienced HPCSA Registered Dentist to join their team. The ideal candidate
As an Occupational Health Nurse, you will play a critical role in promoting and maintaining the physical
Requirements:
KPA1: Healthcare & Nursing duties: Day-to-day on the job training of Enrolled Nurse Auxiliaries and Care Providers during your shift to ensure the best nursing practice Ensuring carer allocations are in line allocation resident-carer ratio, and that care given by nursing team is of high standard Attending to wound & Hand-over on completion of shift and ensure files in nursing station are up to date WCA Weekly reports (Daily in the medicine file, as signed off by the Registered Nurse Implementing and adhering to infection control
international time zones. 1-year international call centre experience – required. R10 000 to R13 000 Plus
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English