As a car rental agent you will play a crucial role in the customer service and sales operations of our our car rental company. Duties and responsibilities typically include: Customer Service: Greeting Customers: Welcome customers warmly and assist them with their rental needs. Answering Inquiries: Respond to customer customer questions about vehicle availability, rental terms, pricing, and policies. Resolving Issues: Address complaints or concerns promptly and professionally. Rental Process Taking Reservations: Handle incoming reservations
detailed bookings and advise clients of details pertinent to their bookings. Capture bookings into computer the National Container Dept in Durban. Attend booking transfers / amendments / cancellations with appropriate Haulage bookings once that vessel stacks are open. Submit Late Arrivals and late additional bookings to MSC shipments and take the necessary action by reducing bookings and where Advance manifesting is involved, ensure and monitoring thereof is actioned. Compile ‘'Booking Evaluation'' forms, from details supplied by clients
detailed bookings and advise clients of details pertinent to their bookings. Capture bookings into computer the National Container Dept in Durban. Attend booking transfers / amendments / cancellations with appropriate Haulage bookings once that vessel stacks are open. Submit Late Arrivals and late additional bookings to MSC shipments and take the necessary action by reducing bookings and where Advance manifesting is involved, ensure and monitoring thereof is actioned. Compile ‘'Booking Evaluation'' forms, from details supplied by clients
term insurance either as a broker agent or tied agent Call center agents not preferred unless they have
schedules with information from suppliers/clearing agents
Maintaining local transport schedules
Present orders to Imports manager to assign a clearing agent
Getting transport quotes from local hauliers
Container availability & freight costs with clearing agents/supplier logistics team and passing on this information
Ensure invoice/statements are issued timeously and rental and accruals and receipts are accurate at all times all tenants in portfolio. Collection of monthly rental due for portfolio Reconciling of accounts Following-up
Ensure invoice/statements are issued timeously and rental and accruals and receipts are accurate at all times all tenants in portfolio. Collection of monthly rental due for portfolio Reconciling of accounts Following-up
dirt, grime, and stains using appropriate cleaning agents. Applying wax or sealants to protect the vehicle’s safety guidelines and procedures. Using cleaning agents and equipment properly to avoid damage to vehicles
all tenants in portfolio. Collection of monthly rental due for portfolio Reconciling of accounts Record
all tenants in portfolio. Collection of monthly rental due for portfolio Reconciling of accounts Record