knowledge in ITSM tools, incident, problem and change enablement
tool advances and driving their adoption. Request and Coordinate New Versions of Analysis for Office WUSS of (new) business processes. Action and coordinate CM (Change Management) tasks and tickets as required Reporting of ITSM KPIs to upper management (Incidents, Changes and Tasks) Create and update management and technical evenings) Coordinate and Support SAP Basis team with issues and during upgrades. Coordinate with Application
advances and driving their adoption.
Azure or AWS
ITIL Operation processes (Incident-, Problem- and Change management) Any additional responsibilities assigned Development of new functionality (backend, frontend) Changes to the existing solution Development and further Operations (2nd and 3rd Level) Steering and coordination between the various teams. Important: A clear
supported environment
supported environment Handing of incidents and changes in accordance with the defined Service Level Agreements the Product owner to shape the Product roadmap Coordination between development and support environments
Reference: JHB000541-EM-1 Service Management Change Enablement Specialist to Support migration/transformation knowledge in ITSM tools, incident, problem and change enablement Excellent analytical and problem-solving experience with specific focus on IT Service Management Change Enablement module Capable of providing training
Troubleshooting and maintenance Incident and Request Management ITSM ServiceNow Knowledge Minimum 4
area. ROLE: You will be responsible for the coordination of the technical implementation as well as the