terms of structured incident management, request management, change management, contractual scope alignment
compliance with agreed terms. Incident and Request Management: Oversee the lifecycle of incidents, requests incidents and requests are handled in compliance with relevant SLAs. 3.SLA Management: Increase service
Carry out any other duties as may be requested by Management. Update and maintain the internal CRM System
technologies C#, JavaScript, MSSQL, Crystal, SSRS). Request Management: The fulfilment of requests raised by business
a timely basis. · Effective incident and request management within agreed SLA. · Hierarchies are accurate
a timely basis. · Effective incident and request management within agreed SLA. · Hierarchies are accurate
bottlenecks. Build new site office networks. Change request management Skills and experience required: Extensive
new site office networks.
efficiency according to the plan and other requests Manages customer audits Product Safety Officer / PSCR
weekly/monthly reporting as needed or requested by the Sales Manager.
Ensure client files are regularly System.
Fulfill any other duties as requested by Management.