Job Title : Customer Experience Analyst/Quality Assurance (German Speaking) Location : Woodstock Type customer-centricity. About the Role: The Customer Experience Analyst ensures top-notch customer interactions by monitoring performance findings to stakeholders; Mentor new CE Analysts; Perform tasks assigned by the supervisor to meet
quarterly and annual managements reports for submission. Risk Management - Ensure all departments comply with all financial procedures and that the system of internal control is applied Administration - Set realistic
financial policies and procedures, internal controls and reducing risk within the division Ensuring that
relationships with key stakeholders, collaborating with internal and external partners to align objectives and implementing robust governance processes to manage risks associated with marketing initiatives. REQUIREMENTS:
relationships with key stakeholders, collaborating with internal and external partners to align objectives and implementing robust governance processes to manage risks associated with marketing initiatives. REQUIREMENTS:
for best possible service delivery Compliance and Risk Management: Defined legal, statutory and regulatory maintained at the required standards Operational risk and governance structures, measures and frameworks
quality code through peer reviews, maintaining internal and external documentation and identifying and Customers, Developers and Internal Operation teams. Work on business projects, internal tech projects, changes quality code through peer reviews, maintaining internal and external documentation and identifying and
& submissions PAYE submissions Reconciling internal loan accounts Skills Microsoft Office: Word, Excel
submissions > PAYE submissions > Reconciling internal loan accounts > experience in MS Word, MS Excel
Coordinate and finalise brochures and POS with internal and external stakeholders Negotiate printing costs brand strategies. Maintain relationships with both internal and external service providers to promote the