Job Title : Customer Experience Analyst/Quality Assurance (German Speaking) Location : Woodstock Type customer-centricity. About the Role: The Customer Experience Analyst ensures top-notch customer interactions by monitoring performance findings to stakeholders; Mentor new CE Analysts; Perform tasks assigned by the supervisor to meet
policies and procedures, internal controls and reducing risk within the division Ensuring that the financial business objectives by ensuring the return on investment for capex is achieved Managing the financial
for best possible service delivery Compliance and Risk Management: Defined legal, statutory and regulatory maintained at the required standards Operational risk and governance structures, measures and frameworks
quarterly and annual managements reports for submission. Risk Management - Ensure all departments comply with
like reporting attendance, handling tool-related risks and issues, and updating client reports. Requirements:
implementing robust governance processes to manage risks associated with marketing initiatives. REQUIREMENTS:
implementing robust governance processes to manage risks associated with marketing initiatives. REQUIREMENTS: