good Health and Safety knowledge. Brief job description: Skills Development – Training already established schedule training days for staff Recruitment and preliminary interviews COIDA Health and Safety: Advising Advising the management on safety issues as well as developing health and safety policies and procedures Monitoring Monitoring and controlling safety and compliance for all branches Developing, implementing, and improving improving the health and safety plans, programs and procedures for all branches Ensuring compliance with
with little supervision
EDUCATION, QUALIFICATIONS
Overall Purpose:
The Customer Service Agent is responsible to effectively assist customers with general and specific queries and providing them with excellent service. It is imperative that accurate information is provided to the customer and that calls which cannot be reso
working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives
oiling and cleaning mechanical parts, and inspecting safety devices Respond to emergency calls and make repairs maintenance performed Conduct safety audits and ensure that all equipment meets safety standards and regulations Completion of an apprenticeship or vocational training program in elevator installation, maintenance qualification in Mechanical/Electrical and or mechanical training an advantage Electrical Skills Mechanical Skills
recommendation, ISO certification requirements and safety standards) on the various Production Line Equipment Line Equipment. for operational reliability & safety, to help plan for corrective maintenance and to including, but not limited to, safety glasses, face shields, hearing protection, safety shoes, gloves and aprons work areas and take proper care of tools. KPI's Safety Quality Cost Delivery Communication Skills Matric improvement techniques e.g. 6 Sigma Black or Green belt trained, 5S principles, Kaizen, Project management skills
- dept knowledge of the Financial Intelligence centre Act Basic understanding of the ETF product requirements
- dept knowledge of the Financial Intelligence centre Act Basic understanding of the ETF product requirements
the dialler and telephony systems within the call centre to optimise call campaigns and Agent productivity Grade 12 2 to 3 years working experience in Call Centre on Predictive diallers, Call Logging and Telephony
full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an advantage