Second Line Support Technician Jobs in South Africa

First Line Support Technician

Pretoria

Job Description/Duties:

· Logging Support Calls on Manage Engine Service Desk (our ticketing system).

· Assisting Customers with First Line Support Issues on VSAT, Fibre, LTE, Wireless.

· Installations (Remote Support) if needed.

· Escalating Calls to Second Line Support or Vendor.

· reports etc.

· Adhering to our internal Support SLA.

• Stay up to date with new solutions work experience as a First Line Support Technician or Helpdesk Support Technician.
• Minimum 2 year

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Second Line Support Engineer Cape Town

 Jsm Business Services And Recruitment

Cape Town Region

 18 000 - 20 000

First Line Support Engineer (Azure) Please note: This position is an in the office position and candidates dynamic and technically proficient First / Second Line Azure Support Engineer to join their dedicated IT team Cape. The role involves providing first-line technical support to end-users through various channels such maintain technical support documentation. - Collaborate with second and third-line support teams for complex protocols and SLA guidelines. - Provide quality remote support to clients and engage in post-resolution follow-ups

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3rd Line It Support Engineer

Cape Town City Centre

As a 3rd Line Support Engineer, you will be the escalation point for customers’ technical issues. limited to:

• Providing remote support via tickets raised to resolve customer issues, acting as an escalation point for 1st & 2nd Line Engineers
• Taking ownership of complex issues issues to resolution providing technical support via telephone, email, and remote access.
• Overseeing commit the time required to get the job done in line with business needs
• Highly organised with

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First Line Support Johannesburg

 Kontak Recruitment

Johannesburg

 R12 – 15 000

First Line Support Consultant (JB4609) Fourways, Johannesburg R12 – 15 000 CTC per month Permanent Are Are you a tech-savvy First Line Support Consultant with experience in 365 administration experience looking A Certification 2 years experience in a tier 1 support role Microsoft 365 administrative experience is vehicle Duties and Responsibilities: Provide first-line support via phone, email, or in-person (travel to client connectivity. Escalate more complex issues to Level Two support or appropriate IT personnel Assist with software

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Line Technician Centurion

 People Dimension

Centurion

 R11 000 - R15 000 CTC pm

We are looking for a First Line Support Technician to join our team. The suitable candidate to fill this this role will be required to provide technical support services to customer on any of our solutions (VSAT (VSAT, FTTB, Wireless, SD WAN, LTE, etc). Logging Support Calls on Manage Engine Service Desk (our ticketing ticketing system). Assisting Customers with First Line Support Issues on VSAT, Fibre, LTE, Wireless. Assisting Installations (Remote Support) if needed. Escalating Calls to Second Line Support or Vendor. Data Usage

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Third Line Support Engineer Illovo

 Computer Experts Personnel

South Africa

 60-45k pm

As a 3rd Line Support Engineer, you will support and fault / problem manage including ISP related services and SIP), Hosting, Security,APN etc. The 3rd Line Support Engineer has the ability to troubleshoot and 2nd Line Support Engineer. You will take over incidents which cannot be resolved by the 2nd Line tier tier Support team. If necessary, the engineer will request external support,e.g. from Vendors or 3rd party suppliers. If no resolution can be found, the 3rd Line Support Engineer passes on the Incident to Netops. You

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Junior Communications 1st Line Support

Port Elizabeth

qualification advantageous.

2nd Line Support Engineer German

South Africa

 Negotiable

We're looking for a German speaking 2nd line IT Support Engineer to join our team of problem-solvers do:

• Assisting in 1st/2nd line technical support.
• Fluent Communication in assistance in Software distribution, 1st and 2nd line Desktop Support.
• Building strong relationships with qualifications
• Minimum 3-5 years desktop support experience.
• Good communication skills verbally skills certificates
• Some server and network support experience

Experience Requ