are looking to hire an Onsite Support Technician who will play a crucial role in ensuring smooth operation of IT systems and providing timely support to end users, contributing to the overall efficiency resolution within defined SLA
Microsoft technologies
compressors, turbines and blowers.
The company values its employees and offers a supportive and collaborative atmosphere where teamwork and ad-hoc and out-of-hours support as needed. About the Role: As an IT Support Technician, you will play a critical & Responsibilities: Provide general desktop support; Fast and effective problem resolution; Monitor automated processes; Identify and address system/service bottlenecks and single points of failure; Manage (Veeam); Maintain Exchange server mailboxes; Monitor support queue for end-user fault calls; Document and map
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Responsibilities:
Service Desk
Ensure that Service Desk telephones and email are monitored
to be checked at least every 30mins.
Log service desk incidents and requests received via email
telephonic support for respective applications and infrastructure.
Arrange desk side support where applicable
with clients as required.
Operational Support
Ensure daily operational activities and maintenance
log monitoring.
Client visits desk side support when required.
Engagement with local vendors
Role:
Serve as the primary on-site IT support specialist, managing and resolving a wide range
Directory management and provide comprehensive support for Microsoft Office, Office 365, and various Windows
operating systems (Windows 7, 8.1, and 10).
Support and troubleshoot desktops, laptops, printers, networked
connectivity.
Deliver outstanding customer service, ensuring prompt and efficient resolution of issues
/>Required:
2-3+ years experience Desktop support
A+, N+ and ideally an MCSE (advantageous)
Intermediate Technician (Field Service) Applicants must have the following requirements: Must have a Qualification Must have 3-5 years of experience in Field Service, Auto Electrical, Heavy hydraulics, and Mechanical
Key Performance Areas:
Chemical Stock Room:
Requirements: