Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback Management Monitor call centre metrics and key performance indicators (KPIs) to ensure service level agreements agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
Prior call centre experience is required A basic salary of R 8500 p.m. loads of perks The post Call Centre
Purpose of Position:
The Customer Service Agent is responsible to effectively assist customers information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
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the services of a target driven Loans Call Centre Manager to manage and develop the call centre into responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
motivated graduates to join our team as Call Center Digital Customer Service Representatives. In this role, you policies and procedures while delivering exceptional service. Recent graduate with a degree or diploma in any commitment to delivering outstanding customer service.
the services of a target driven Loans Call Centre Manager to manage and develop the call centre into responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
provide an exceptional and professional customer service experience including to perform to the best of to you. Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding in a documented processes and procedures and ensuring First Call Resolution (FCR) Escalating cases to other departments essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous) and high attention to detail. Excellent customer service skills. Motivated, positive, can -do attitude and
provide an exceptional and professional customer service experience including to perform to the best of to you. Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding in a documented processes and procedures and ensuring First Call Resolution (FCR) Escalating cases to other departments essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous) and high attention to detail. Excellent customer service skills. Motivated, positive, can -do attitude and
commitment to excellence, and strong focus on client service. This firm is a leader in various legal fields development. They are looking for a Working Capital Controller to join their team for a fixed term of 12 months lifecycle and taking ownership of managing & controlling the offices Work in Progress (WIP) and Accounts environment. Previous experience as a Working Capital Controller Sound knowledge of 3E Legal Financial Practice