We are looking for a service deliver manager with ITIL that will play a critical role in managing and overseeing the delivery of services within DIGICITY. 1. Service Delivery Management - Oversee Service Delivery: Delivery: Ensure that services are delivered to clients according to agreed-upon standards, timelines, and and quality. - Service Level Agreements (SLAs): Monitor and manage SLAs to ensure compliance and address primary point of contact for clients regarding service-related queries, concerns, and feedback. - Client
IT Service Delivery Manager, Other, Cape Town, Company Name: Surgo HR & Training. Surgo (PTY) Ltd including insurance, healthcare, banking and financial services, media, retail, and others. They aim to bridge Intelligence. Our client is recruiting for an IT Service Delivery Manager to join their team based in Cape Town client facing role that ensures a seamless IT Service Management, helping business growth and creating from IT Service delivery perspective. IT Service Management and Delivery - Lead Service delivery Reviews
Change Control and Dynamics365 Analyst The main purpose of the role is to work with Team Leaders and Managers across the company to ensure that Change Control and Releases are delivered following release processes and best practice. As well as supporting the larger team with the heat system manageme
and Practice Roll-out Administrative Tasks and Service Management Tasks · Provide administrative support practice · Assist with Service Management and the establishment of ITIL Service Management processes alongside Resolution and/or follow-up of open tasks, incidents, service requests, problems and changes within Institutional
CSO team in Africa to enhance a quality delivery of services by implementing CI (TPM) through data driven decision making and lessons learned processes. Lead services quality continuous improvement of CSO delivered on evaluation and implementation of delivered services (e.g. 6 steps, first time right, PSM approach installation up to performance validation, Parts and WCM delivery, etc.) to maximize Quality, Productivity and customer at key customers under service agreements, contributing to the overall services results and customer experience
client facing role that ensures a seamless IT Service Management, helping business growth and creating Requirements: • Minimum 8 - 12 years in managing IT service delivery of large client relationship (800Seats) • client facing role that ensures a seamless IT Service Management, helping business growth and creating Requirements: • Minimum 8 - 12 years in managing IT service delivery of large client relationship (800Seats) •
dynamic Internet Service & Network Specialist seeks a highly driven Service Delivery Manager to play play a critical role in the co-ordination and delivery of operational support to the customer and is seen improve and strengthen the customer's perception of service quality, through dedicated support expertise, and 5 years solid IT Service Delivery Management work experience & 2 years' Service Management and Project (Foundation) and have experience with Continuous Service Improvement, Resource and Capacity Management,
CSO team in Africa to enhance a quality delivery of services by implementing CI (TPM) through data driven decision making and lessons learned processes. Lead services quality continuous improvement of CSO delivered on evaluation and implementation of delivered services (e.g. 6 steps, first time right, PSM approach installation up to performance validation, Parts and WCM delivery, etc.) to maximize Quality, Productivity and customer at key customers under service agreements, contributing to the overall services results and customer experience
IT and Systems Project/Service Delivery Manager Hybrid JHB
Location: Johannesburg - Hybrid
service desk administration
Project management and
Itec SA has an exciting vacancy for a TFG Service Delivery Support & Administrator. The rolle is teams to ensure customer satisfaction and service delivery is maintained to the highest possible standard DC toners Ordering of HO & DC paper Logging service requests for HO/DC devices Record PM stats Requesting collection and delivery notes Recording incident reports and device assessment forms Recording delivery notes