experience as a receptionist or in a similar customer service role - Familiarity with switch boarding and phone
problems as the next Service Desk Supervisor sought by a dynamic Internet Service & Network Specialist requests, incidents and problems. Manage and coordinate urgent and complicated support issues. Act as external customers. Train, coach and mentor Service Desk staff including career development. Oversee improvement. Work to make Service Desk the single source of truth and service delivery channel for IT. available to the Tech team. Assist with the scoping of Service and Business Level Agreements to set expectations
/>Manage Designated Sites
Maintain service levels
Complete customer focus
Pro-active
measurement
Delegate responsibilities
Service assessment on Key Performance Areas
Implement
/>Manage Contractors
Ensure a valid Service Level Agreement (SLA) exists
Know all the
/>Adhere to AFM Solutions SLA
Ensure proper service delivery
Performance measurement
If needed
non-conformances
Approve service schedules
Initiate and approve requests for service
Follow up on
and Practice Roll-out Administrative Tasks and Service Management Tasks · Provide administrative support practice · Assist with Service Management and the establishment of ITIL Service Management processes alongside Resolution and/or follow-up of open tasks, incidents, service requests, problems and changes within Institutional
member companies, chosen for the products and services they offer. This fosters collaboration to drive Administrative Process Minimum of 5 years' help desk experience Knowledge of computer hardware. Ability
Western Cape, City of Cape Town, Cape Town
Key responsibilities, but not limited to:
Minimum requirements:
Reference: CPT007106-ME-1 LOGISTICS COORDINATOR CAPE TOWN CBD Minimum requirements: Degree in Supply
West has an exciting opening for an Activities Coordinator with at least 2 years experience in a similar