trend analysis, root cause analysis, and SLA metrics and management. Identify areas for improvement of overall issues Reduce the number of SLA credits being paid to customers, by managing aging tickets all less than at all levels is a requirement Contract and SLA management Understanding of the telecoms industry Knowledge
service expectations as per the SLA Ensure data integrity and accurate management of all creditor's accounts
service expectations as per the SLA Ensure data integrity and accurate management of all creditor's accounts
service expectations as per the SLA Ensure data integrity and accurate management of all creditor's accounts
A well established company based in Centurion is seeking a Key Contract Manager to implement and manage the company solutions for Clients within your area as well as ensure customer satisfaction is managed and set satisfaction levels are achieved for contract retention. Ensure compliance with all ha
A well established company based in Centurion is seeking a Key Contract Manager to implement and manage the company solutions for Clients within your area as well as ensure customer satisfaction is managed and set satisfaction levels are achieved for contract retention. Ensure compliance with all ha
Primary Purpose of the Job: The primary objective of the Server Engineer role is to ensure the stability, integrity, and efficient operation of the information systems that support core organizational functions. This is achieved by monitoring, maintaining, supporting, and optimiz
Description Primary Purpose of the Job: The primary objective of the Server Engineer role is to ensure the stability, integrity, and efficient operation of the information systems that support core organizational functions. This is achieved by monitoring, maintaining, supporting, and optimizing all